Refunds and cancellation

All CandleHall plans are monthly. You can cancel any month, for any reason, without talking to anyone.

1. 1
   In Settings, open Plan and tap Cancel plan.
2. 2
   Tap Confirm. Done. We email you a confirmation.

• You keep your paid features until the end of the month you already paid for.
• After that your account moves to Free. Nothing is charged again.
• Your data stays. Your journal, notes and history are kept on Free. Features above the Free limits pause until you upgrade again.
• You can come back any time. Founding prices apply only while you stay subscribed.

Because you can cancel before any renewal, we don’t give partial refunds for a month that has already started. If you forget to cancel, write to us within 48 hours of the renewal and, if you haven’t used the paid features since, we will refund that renewal once as a courtesy.

If you pay for Pro or VIP for the first time and change your mind, ask within 48 hours. If you haven’t used the paid features (for example, no MT4/MT5 or extra exchange sync, no AI review, no replay beyond the Free allowance), we refund the full amount.

This applies once per person, to your first paid plan.

• You were charged twice, or charged the wrong amount.
• You were charged after you cancelled.
• A paid feature you rely on was down for most of your billing month because of a fault on our side.
• We close your account when you haven’t broken any rules. You get the unused part of your month back.
• Anything else consumer law where you live says we must refund.

Card refunds go back to the same card. We send them within 5 working days of approving your request. Your bank may take another 5 to 10 working days to show it.

Crypto payments can’t be reversed by us or by anyone else. That is how blockchains work. So USDT refunds work like this:

• We refund in USDT, to a wallet address you choose, on the network you choose (TRC-20 or ERC-20).
• We refund the USDT amount you paid, minus the network fee for sending it back. We show you that fee before we send.
• We may ask you to confirm the wallet address from your logged-in account, to make sure the money goes to the right person.
• We send approved USDT refunds within 7 days, and share the transaction ID so you can track it.

Stage A of the Calm Doji course is free. The full course is included in Pro and VIP, so it has no separate price: refunds follow the plan terms on this page.

Paid Rooms are run by independent owners. Each owner picks one of our refund presets, and you see it at checkout before you pay:

• First payments are held for 7 days before the owner is paid. That way we can honour refunds fairly, even for crypto payments.
• If a Room closes, or its owner leaves CandleHall, members get a refund for unused paid time.
• If a Room didn’t deliver what it clearly promised, or broke the Hall Rules, you can open a claim with us even outside the preset window. We look at the evidence and decide.
• Room refunds follow the same card and USDT rules as above.

• Part of a month that has already started, after the first-payment window.
• Accounts closed for fraud, scams or serious rule-breaking, where the money is needed to put things right.
• AI coach questions, which have no cash value.
• Crypto lost because it was sent to a wrong address or on the wrong network.

1. 1
   Message CandleHall Support on Telegram with your account email, or use Help › Refund in the app.
2. 2
   Tell us what you paid for, when, and how (card or USDT). For USDT, add the wallet address and network for the refund.
3. 3
   We reply within 2 working days with a yes, a no with the reason, or a question.
4. 4
   Once approved, cards are refunded within 5 working days and USDT within 7 days.

Not happy with the answer? Ask for a review by a different person, or contact our Grievance Officer (details in the Terms). We acknowledge within 48 hours.

Please talk to us before asking your bank to reverse a card payment. We can usually fix it faster. If a chargeback is opened, we may pause the account until it is settled, and we share the facts of the payment with the card network.